Reason for return

Needs to be reported within:

Do I need to pay for collection?

Unwanted/bought the wrong item

21 days of receipt

Yes

Received physically damaged

7 days of receipt

No

Incorrect info/ Incorrect item

7 days of receipt

No

Sub-standard quality

21 days of receipt

Case by case basis

Not what I expected

21 days of receipt

Yes

Returns Policy

If you are not 100% satisfied with your purchase, please feel free to return any item to us within 21 calendar days of receipt. This policy does not refer to items that you may have received damaged, faulty or incorrect. 

 Kindly note the following:

  • The actual product needs to be received by Strong Anchor in mint condition
  • The item needs to be received by Strong Anchor within 3 weeks (21 calendar days)
  • If the product’s outer packaging is unsealed, we may charge you a 15% handling fee.
  • Please include your order number or dispatch note inside the returned parcel

Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to Strong Anchor). Strong Anchor cannot accept responsibility for damage occurring before it is delivered to us or collected by us at the post office, even if this damage was caused by a third party. We would strongly advise against using only a bubble-envelope – rather use a combination of bubble-wrap, and layers of paper, etc.

At the time we receive the return we shall automatically refund amount to you and will send you an email to let you know we’ve processed your return.

General Returns

Most items purchased on www.StrongAnchor.co.za can be returned to us for a full refund. 

Please contact hello@stronganchor.co.za if you are unsure if an item is returnable.

Incorrect items.

We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website. We will usually need you to return the item to us at no additional cost to yourself.

Please log a return within 7 days, where the item is not what you ordered.